The Human Side Of Being An MSP
by Abbie-Lee Hollister, on June 4, 2018
1. Make it Easy for Customers to Report Problems
The employee having an issue doesn’t want to tie up their day opening a help desk ticket, they just need the problem solved. There are lots of ways that a help desk can be integrated into an RMM solution so that it can automate this process directly from the employee’s machine - meaning tickets to be submitted very easily.
4. Allow the Customer to Keep Working